TLF is not responsible for orders that have been marked as “delivered,” but have not been received. Once a package leaves our warehouse, it is the courier’s responsibility to ensure delivery.
Please note: You must wait a minimum of 3 days after the package has been marked as delivered to file a claim with the courier.
Before submitting a claim, we suggest that you ask your neighbors, anyone else in your household or your front desk to make sure the package was not misplaced.
How do I file a claim?
The following links can assist you in filing a lost package claim:
- Route Insurance: https://claims.route.com/
- FedEx: fedex.com/apps/onlineclaims/
- USPS: usps.com/help/claims.htm
My package was marked as “not delivered” or “lost in transit”, will you reship my package?
In cases where a package has been marked as “not delivered” or “lost in transit”, TLF will reship the order.